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RTS Transit Ambassadors Highland Planning Rochester, United States



Any experience




Job Type :




Job category


Customer Service/Call Center

Apply before :


Sat Apr 03, 2021
Posted Date


Wed Feb 17, 2021

Job Summary

Highland Planning is a 14-year-old public engagement firm based in Rochester, NY. We are hiring up to 40 motivated, personable, and reliable individuals over the age of 18 years old to provide support and information to public transit customers in Monroe County, NY during the week of May 17th through May 23rd. Candidates who can commit to 36 hours will receive $20/hour.

Job Description


Key Attributes:

  1. Candidates should exhibit a positive attitude; strong communication and customer service skills; and professionalism.

  2. They should be adaptable problem solvers who like talking to new people.

  3. Most importantly, they should be reliable and interested in providing help to those who need assistance.


  1. Ambassadors must attend two paid 1.5-hour virtual trainings. The training schedule will be flexible to accommodate mornings and late afternoons.

  2. Ambassadors will have a say in scheduling their own shifts but must be available to work between the hours of 5am and midnight. Each ambassador will be paired with another ambassador for the duration of their shift, and RTS supervisors will be available to provide assistance when needed.

  3. Candidates must be comfortable in public places, using and assisting with mobile technology and speaking to customers. The main objective of the position is to assist and support customers with answering questions, trip planning and referring customers to other means of support. Supervisors will be available to provide support during each shift.

Key Dates:

  1. Application deadline: April 1, 2021

  2. Interviews: April 5-16, 2021

  3. Mandatory paid training broken into two 1.5-hour sessions: May 3-14, 2021

  4. Ambassador shifts: May 17-23, 2021

How to Apply:

Online: Click "Apply Now" button at top of page.

Email: Completed application to:

Mail: A hard copy of the application to: Jen Topa, Highland Planning, 820 S. Clinton Avenue #3 Rochester, NY 14620

Click Here to print and complete a hard copy of the application. 

How to Apply

Click "Apply Now" button at top of page.