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Program Coordinator Action for a Better Community Rochester, United States



Any experience




Job Type :




Job category


Human Services/Non-Profit

Apply before :


Fri Aug 13, 2021
Posted Date


Fri Jul 16, 2021

Job Summary

Under the direct supervision of the Community Development Department Director, the Program Coordinator is responsible for the management and supervision of services and activities offered through the Protect Your Circle (PYC) program. Protect Your Circle (PYC) is a community wide health initiative that focuses on three major outcomes related to the Covid-19 pandemic. They include: 1) reducing Covid-19 vaccine hesitancy among individuals and groups, primarily in communities of color 2) increasing the population rates of COVID-19 vaccinated individuals; and 3) to provide educational and informative events, that assist in dispelling some of the myths associated with Covid-19 and the vaccinations. This position provides leadership, builds community cooperation, and encourages awareness of strategies aimed at combating this pandemic. Particularly amongst individuals and groups who are most vulnerable and high risk including: those less able, less willing, or less inclined, to seek a vaccination for a variety of reasons.

Job Description


  1. Requires excellent organizational and planning skills; good administrative, analytical, negotiations, follow-up, and problem-solving skills. Must have good record-keeping and documentation skills; and be highly attentive to details. Requires excellent time-management skills, the ability to manage multiple priorities, and meet established deadlines. Requires the flexibility to work evening and weekend hours; and ability to work in fast-paced and changing environments.

  2. Must have strong communication skills, both verbal and written; and must possess excellent interpersonal and customer service skills. Requires strong facilitation, presentation, and public speaking skills; and demonstrated experience speaking to diverse audiences in diverse and multi-cultural settings. Some knowledge of group dynamics, participant engagement strategies, integration of activities, and team building strategies, is strongly preferred. Requires the ability to maintain a high level of confidentiality and sensitivity for items of a delicate nature, or are health, personal, etc. related matters.

  3. Requires a working knowledge of community health disparities, their impacts, and effective prevention and intervention strategies. Should have knowledge of related community focus areas and services and initiatives, etc. related to Covid-19; and should be current on local community needs, data, trend analysis, and related pandemic factors. Requires knowledge of national and local conditions, major threats, and concerns regarding Covid-19 and vaccines including knowledge of technology, demographic influences, supports, and resources, including funding.

  4. Must have demonstrated experience in leading and overseeing programs and project development. Requires knowledge of program implementation strategies and activities including planning, marketing and promotions, work plan development, outreach and recruitment, service integration, monitoring, evaluation, reporting, etc. Proficiency in using varied social media platforms (i.e. Facebook, Twitter, etc.) and remote communication, learning and virtual meeting vehicles, including Zoom is strongly preferred.

  5. Requires an ability to work independently, using sound judgement, as well as a member of a work team. Requires strong team leadership skills, including an aptitude for training, directing, and performance management of staff and volunteers. Must be able to train, monitor and evaluate service provision, and assigned staff and work teams. Must be able to maintain respect for various cultural backgrounds, and practices of employees and consumers, and partners. Experience preparing for and participating in program and service audits, and site visits is helpful.

  6. Knowledge of the Greater Rochester community, particularly the Northeast quadrant of the city, is strongly preferred. Familiarity with both local and national health, prevention and intervention, vaccinations, testing, treatment, tracking, and support service programs and entities, is strongly preferred. Must have the ability to initiate and maintain partnerships with both internal & external customers and organizations. Requires the ability to develop effective working relationships and partnerships at various levels within organizations, communities statewide and nationally (i.e. Monroe Co. Health Department, DOH, etc.). Must be able to identify and establish relationships with other supportive providers including research groups, clinicians, committees, and public entities, dedicated to prevention and intervention, public awareness, service provision, and coordination in responding to pandemic factors.

  7. Experience working on fund and resource development initiatives and strategies preferred; ability to identify and research funding opportunities: and develop grant proposals for additional funding and program resources is a plus. Budget development and fiscal management is a plus.

  8. The PYC Program Coordinator will work with service providers to ensure access to and coordination of resources; and serves as a liaison between individuals and groups, and community organizations that offer opportunities and assistance. This position stays abreast and maintains awareness of current trends and advancements in Covid-19 vaccines, epidemiology, mandates, and related subject areas. Additional duties for this position include: Develops and implements targeted culturally appropriate education, outreach, and prevention and intervention strategies; provides comprehensive service options to groups and individuals; monitors and evaluates consumer progress and outcomes; information & referrals; facilitating and presenting information at related community meetings, trainings, forums, focus groups, fairs, etc.; serves on related task force groups and committees; management& supervision of staff and volunteers; and represents the program and Agency at community and related events.

  9. Requires proficiency in use of Microsoft Office suites and products including Word, Outlook, etc. Requires the ability to input data and maintain data base systems containing program, consumer and related information. Must be able to analyze, interpret, and present various information and program progress and status. Requires the ability to track data, complete input, and documentation in preparing reports, presentations, and announcements on consumer and program status in meeting goals and outcomes.

  10. Bi-lingual capabilities English and Spanish strongly preferred. Experienced in American Sign Language is a plus.

  11. Requires a valid NYS driverís license, clear driving record and ownership of and or ready access to an insured vehicle.


  1. A minimum of four (4) years of related work experience is required serving various community populations either in a human service, health and clinical, or social work-related capacity which included:

    1. Program planning and development,

    2. Service coordination,

    3. Community education,

    4. Prevention and intervention services,

    5. Health counseling,

    6. Community outreach and mobilization,

    7. And or related duties and areas.

  2. A minimum of two (2) years of program management, supervisory, and or experience in a leadership capacity is required.

  3. Volunteer recruitment, management, and training is a plus.


Bachelorís Degree preferred, in Community and Public Health, Health Administration, Social Work, Human Services, or related field; equivalent combination of education, related certifications and work experience, will be considered (minimum Associates Degree required).

Hours: 37.5 hours / 52 week

Salary Range: $45,000

How to Apply

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