The CX&O Training Site Manager will support CX&O initiatives and act as the Subject Matter Expert and internal consultant to deliver on projects that improve the people, processes and systems/tools that support a learning and coaching culture.
The CX&OTraining Site Manager will assist in growing a learning and behavioral performance-based coaching organization through identifying business process gaps, learning needs, providing R+ for their training managers and cross functional partners, and business transformation opportunities.
Provide exceptional customer service in a 24/7 contact center operation, with proficiency in handling inbound & outbound calls, emails, live chats and faxes for multiple accounts or contracts as assigned by the call center supervisor. Gather information to complete customer fulfillment requests, data entry, maintain customer database, research and resolve customer problems. Conduct product /customer satisfaction surveys.
Subscribes to and promotes Goodwill of the Finger Lakes’ mission, vision and values. Functions as an active Contact Center team member to achieve organization and department goals.
Core competencies needed to be successful in this job include dealing with ambiguity, compassion, composure, customer focus, strong written and verbal communication skills, attention to detail, ethics and values, listening, self-development, and learning from experience.
Provide exceptional customer service in a 24/7 contact center operation, with proficiency in handling inbound & outbound calls, emails, live chats and faxes for multiple accounts or contracts as assigned by the call center supervisor. Gather information to complete customer fulfillment requests, data entry, maintain customer database, research and resolve customer problems. Conduct product /customer satisfaction surveys.
Subscribes to and promotes Goodwill of the Finger Lakes’ mission, vision and values. Functions as an active Contact Center team member to achieve organization and department goals.
Core competencies needed to be successful in this job include dealing with ambiguity, compassion, composure, customer focus, strong written and verbal communication skills, attention to detail, ethics and values, listening, self-development, and learning from experience.
As an Advanced Customer Care Specialist, you will resolve customer inquiries with the highest level of professionalism and integrity to ensure customer satisfaction and retention. Collaborate with other business units to retain accounts that might otherwise have been cancelled.
You are helping to save lives for a living! You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You’re not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!
The Consumer Services Specialist (CSS) III is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
The Consumer Services Specialist (CSS) III is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
RochesterWorks! provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
